Privacy Policy

At luxaviva your privacy, trust, and peace of mind are our top priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or use our services (collectively, the “Services”).

By accessing or using Guzmanshop, you agree to the practices described below.

🔍 Information We Collect

We may collect the following types of personal information to provide and improve our services:

Contact Information

Name, email address, shipping & billing address, phone number

Payment Information

Card details, billing information, and transaction history
(Processed securely through trusted payment partners.)

Account Details

Username, password, preferences, saved items

Order Activity

Products viewed, added to cart, purchased, or returned

Device & Technical Data

IP address, browser type, device identifiers, session and analytics data

Communication Records

Emails, customer support messages, feedback, and responses to surveys

🛠 How We Collect Information

We collect your data through the following methods:

Directly from You

When you place an order, create an account, subscribe to our newsletter, or contact customer support.

Automatically

Through cookies, tracking pixels, and analytics tools that help us understand user behavior and improve your experience.

From Third Parties

Including payment processors, delivery services, and marketing platforms that interact with our store.

🎯 How We Use Your Information

Your data helps us provide a smooth, secure, and personalized shopping experience. We may use it to:

  • Process, fulfill, and deliver your orders

  • Provide order updates and customer support

  • Personalize content and product recommendations

  • Send promotions and exclusive offers (optional — you can unsubscribe anytime)

  • Improve website performance and user experience

  • Prevent fraud and enhance security

  • Meet legal, regulatory, or tax requirements

🤝 Sharing Your Information

We only share your data with trusted third parties that enable us to operate efficiently:

Payment Providers

To securely process payments

Shipping & Logistics Partners

To deliver your orders smoothly

Marketing & Email Platforms

To send newsletters, updates, and exclusive offers

Legal Authorities

Only when required by law

✅ We do NOT sell or rent your personal information — ever.

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and login status

  • Keep your shopping cart active

  • Analyze traffic and improve user experience

  • Personalize recommendations and marketing

You can disable or manage cookies at any time through your browser settings.

🚫 Children’s Privacy

luxaviva does not knowingly collect personal information from children under 16 years old.

If we discover such data has been collected, we will delete it promptly.

🔐 How We Protect Your Data

Your security matters. We use advanced technical and organizational safeguards, including:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Restricted access to sensitive information

⚠️ While we take every reasonable precaution, no online system is 100% free from risk.
We encourage you to use strong passwords and keep your login details confidential.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Request corrections or deletion

  • Object to certain processing activities

  • Request a copy of your stored data

  • Opt out of marketing communications

To exercise these rights, simply contact us — we’re here to help.