Return Policy

At luxaviva, your comfort, confidence, and satisfaction mean everything to us. 🧡
We proudly stand behind the quality of our gadgets and digital accessories.

If for any reason you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange — no stress, no hassle.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition

  • All tags, labels, accessories, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval cannot be accepted.
Once your return is approved, we’ll provide you with a prepaid return label (where applicable) and simple step-by-step instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will make it right by either:

  • Sending a replacement, or

  • Issuing a full refund (once the issue is confirmed)

🚫 Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

  • Opened or used in-ear audio devices (e.g. earbuds)

  • Products showing visible wear, damage, or modifications

  • Personalized or custom-made gadgets

  • Final-sale, clearance, or “non-returnable” marked items

  • Activated software licenses or digital content (where applicable)

If you are unsure whether your item is eligible, please contact us before sending anything back.

🔄 Exchanges

Want to try something different instead?

The easiest way is to:

  1. Request a return for your original item

  2. Once your refund is processed, place a new order for the product you’d like instead

This helps us ensure your new item arrives quickly and in perfect condition.

🇪🇺 EU Customers – Right of Withdrawal

If you are located in the European Union, you have a 14-day cooling-off period.

Within this time, you can return any unused item for a full refund — no explanation needed.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

(This does not affect your statutory rights.)

💰 Refunds

After your return is received and inspected, we’ll send you a confirmation email.

If your return is approved:

  • Your refund will be issued to your original payment method within 10 business days.

🕒 Note: Some banks or payment providers may take additional time to post the refund to your account.